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| Our Services |
| Office hours: The office is open M, T, Th, Fr from 9am–5pm, Wed 9am-7pm and Sat from 9am–11AM. Appointments can be made by phone. We accept same day sick appointments. Walk ins will also be accepted but may have to wait to be seen after those patients with an appointment have been seen. This lets us adhere to the schedule and allows each patient to see their preferred physician on time. If you are going to be late for an appointment or need to cancel an appointment kindly give our office notice. To reach us during office hours please call 770-381-0307. Calls are answered by the staff, who will attempt to answer your question and/or give you an appointment. Questions which cannot be answered by the staff will be forwarded to the patient's doctor. Urgent calls will be handled immediately. Non-urgent calls will be returned as soon as possible. After Hours and Weekends: If you have questions after hours, you may call 770-381-0307. An operator will answer your call and obtain the necessary information. Please do not call the operator for life threatening emergencies, please call 911 instead. For routine after hour calls, you should receive a call back within an hour from a Children's Healthcare of Atlanta nurse. She will screen the call and answer your question or forward it to the on-call doctor for our group. For patients whose problem is serious enough to be seen outside of routine office hours, we encourage you to use Children’s Healthcare of Atlanta at Scottish Rite or Egleston. Prescription Refills: Prescriptions can be refilled on the same day if received by our office by 4pm. When requesting a refill, it is very important that you include the name of the medication, strength, dose the child takes, and the frequency with which it is taken, as well as the pharmacy number. For asthma medicine, please specify the delivery method (such as nebulizer, metered dose inhaler, etc.) Failure to provide this information could lead to a delay in getting your prescription refill. ADD medications cannot be phoned in to a pharmacy. You must present an original prescription to the pharmacist. We ask that you give us at least 24 hours notice for a refill of ADD medication Prescriptions will be left at the registration window for pick up or can be mailed if you have provided us with a self addressed stamped envelope. We do not fill new prescriptions or make diagnoses over the phone. It is important that the child comes to the office so that an accurate diagnosis can be made to determine the appropriate treatment for the child. New Patient Forms: Prior to your first visit, please print and fill out a copy of our new patient forms and bring them with you to the office. It is also very helpful to have a current copy of the child's immunizations and growth chart. Copies of your child’s records can only be requested by you. We have a request for transfer of records form which you may print, sign and fax/mail to your previous doctor. Forms Request Policy Due to the extremely large volume of requests for medical records, hearing, vision, immunization records, school, sport, and camp forms, it has become necessary to implement a written policy for such requests. You may request any of the above listed forms to be completed for your child by calling our office at 770-381-0307, by faxing us a written request at 770-806-8117, or requesting the form at your visit. We have established an Annual Administrative Fee of $10.00 per child or $30.00 per family for completion of forms. This fee is not covered by your insurance company and in part covers the retrieval, administrative costs, and physicians’ review of your records and/or forms. If you require a copy of your medical records, the first copy will be provided at no charge. Any additional copies will be charged according to the Georgia code. Forms are completed on a "first in/first out" basis. Please allow 5 business days for your request to be completed. We make every effort to complete these forms as quickly as possible. Due to the heavy volume of requests during back-to-school months, processing times may be longer. Please plan ahead!! Parents MUST complete all information on the forms that they have knowledge of (i.e. demographics, health history, etc.), and MUST sign and date their portion of the form. Incomplete forms may delay the processing of your forms. Parents will be required to provide self-addressed, stamped envelopes or pick up the forms at the office. Due to HIPPA Privacy regulations, we will no longer return completed forms via fax. Business Office: If you have questions about insurance, referrals, or bills, please call and ask to speak our billing specialist at 770-381-0307. |